Hello LuckyPrison community.
Since the reset took place some of you guys have been missing their ranks when you first join and we know its frustrating to not have it the exact second you join the server but that is out of our hands since its automated to give it to you on join by our buycraft plugin.
Since we can't do anything about fixing that issue we have created a report section where you can send your report of a missing rank on the server.
This will only return your donator rank not crate keys, tags, or pets purchased last map.
Please use the following link to send in a report.
LP Rank Issues: https://goo.gl/6ef7vo
After sending your report it may take up to 72 hours to be looked at and resolved so please be patient.
If you have any problems with the report be sure to contact on of our staff members to get help in the matter.